Processing Time

All orders are processed within 3–5 business days under normal conditions. During sales, holidays, or new product launches, processing may extend to 5–7 business days.

Processing time does not include carrier transit time. Once your order has been packed and transferred to the carrier, you will receive a shipping confirmation email with tracking details.

Shipping Carriers

We currently ship using the following carriers:

• USPS – Primary carrier
• UPS – Secondary option
• FedEx – Used when needed based on location, weight, or service availability

Available shipping options and rates are shown at checkout. Delivery times are estimates provided by the carrier and may vary due to weather, holidays, or other factors outside of our control.

Order Changes & Cancellations

Because orders are made and packed in small batches, we cannot guarantee changes once an order has been placed. Please review your shipping address and items carefully before completing checkout.

Orders cannot be cancelled once a shipping label has been created and a tracking number has been issued.

To request an address or order update, contact us as soon as possible at support@loveitskinandhair.com with your order number and the correct information.

Incorrect Addresses & Returned Packages

Please double-check your shipping address at checkout. Gianni Lyn is not responsible for orders shipped to addresses entered incorrectly by the customer.

If a package is returned due to an incorrect or undeliverable address, we can reship it to an updated address. Additional shipping charges will apply.

Lost, Delayed, or Damaged Packages

Once an order has been handed over to the carrier, delivery timing and handling are outside of our direct control. If your package appears lost, significantly delayed, or arrives damaged, please contact us within 3–5 business days of the carrier’s marked delivery date.

For damaged items, email us with your order number, a brief description, and clear photos of the box, packaging, and affected products. We will help you open a claim with the carrier and, when appropriate, offer a replacement or store credit.

Warm Weather & Product Variations

Some Gianni Lyn products are made with natural butters, oils, and other temperature-sensitive ingredients. Slight variations in texture, color, or firmness are normal and do not affect product performance.

If a product softens or melts during warm weather, place it in a cool area or refrigerator for a short time to allow it to firm back up before opening.

Where We Ship

At this time, Gianni Lyn ships orders within the United States. If our shipping locations expand in the future, this policy will be updated.