Refund & Return Policy

Every Gianni Lyn product is handcrafted in small batches with exceptional care. Because our products are made for personal use on the skin, hair, and scalp, all sales are final to protect the safety and integrity of every order.

Returns & Exchanges

Due to the handmade nature of our products and for the health and safety of our customers, we do not accept returns or exchanges once an order has shipped.

Before You Order

Please review product descriptions, ingredient lists, and directions before placing your order.

If you have allergies, sensitivities, or questions about which product is right for you, we're happy to help before you purchase.

Contact us at cg@loveitskinandhair.com.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 business days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the product and packaging

Once reviewed, we'll gladly provide a replacement or store credit when appropriate.

Final Sale

All Gianni Lyn products are considered final sale.

Because every batch is handcrafted, slight variations in color, scent, texture, or appearance may occur. These natural variations are expected and do not affect product quality or performance.

Thank You

Thank you for supporting Gianni Lyn. Your trust allows us to continue creating luxurious, small-batch skincare and haircare products with exceptional care, quality, and attention to detail.